Sodiva - Peugeot

Hello, I left my vehicle almost 6 weeks ago for a DPF repair which was supposed to last 1 week and unfortunately 6 weeks my vehicle is still blocked and above all very little information and communication in return! I call and no one answers the operator doesn't know what to do anymore given my repeated calls! Someone has to call us back but in the end no one ever calls back! When can I collect my vehicle? ? However, I took all my vehicles to be serviced by them and in the end to be considered like this! I have doubts about the notion of customer service and loyalty from this garage!

Ashamed !!!! We had to change a part on the vehicle (still under warranty fortunately) but 1 year later this part broke (clutch) being on vacation and not ready from a Peugeot dealership, despite our calls to customer service etc. we had to do repair it by ourselves. A bill that amounts to more than 2000th It turns out when changing parts that only half of the parts put in during warranty recovery were new, so they carried out the work half-heartedly. We went back to the Peugeot dealership which as soon as you express your dissatisfaction treats you as an aggressor After several reminders we had the director on the phone who didn't care at all, he felt that it wasn't his problem. We try as much as possible to consume "French" but in the future...

I give 5* for Adrien FORTE who found me the vehicle I was looking for and he respected everything. 5* also for Mr Jérome MERCIER at the workshop who is very efficient. For the rest, ZERO! 10 days to declare a broken engine under warranty even though my warranty contract ended the same day! no news in 3 and a half months. I am informed that my warranty file is closed following my call. The workshop manager François called me back but was unable to do anything. Thanks to him unlike his management! No refund, neither the warranty nor the overhaul made so that I am informed that the engine is broken (but that I can leave with it...) Fortunately we resold 1.2puretech! Do not buy this engine! I had 2 quotes in progress with Adrien and I now manage a fleet of 10 vehicles. Too bad for them, they will never have a contract from me again. EDIT: not being able to respond to your response, I am doing so with this modification. The incident was declared on the 28th, my additional guarantee ended on the 28th while the findings date from the 18th: the technician's response was "I'm on my own". The file was therefore closed as confirmed to me by the warranty over the phone. François then told me that no, it had never been closed... agree before responding to customers! So file closed by your total absence from this guarantee that you do not want to reimburse me to date. Indeed, you will never see me again!